Terms and Conditions of syncro.support


These Terms govern


  • the use of this Application, and,
  • any other related Agreement or legal relationship with the Owner


in a legally binding way.


The User must read this document carefully.


This Application is provided by:

syncro.support is a trading style of Ecobright IT & Facilities Services Limited
Unit 9 Park Gate Business Centre
Chandlers Way
Park Gate
SO31 1FQ

Company registration number: 11731627 – Registered in England ‑ VAT Reg. No. 315351334


Owner contact email: webmaster@ecobright.email


Information about this Application


Our service provides you with various remotely supported IT services depending on the package chosen. All of our services provide us with remote control of your computer, this service will alert you if we try to access your desktop screen with a message asking you for permission. During our work we have access to your computer and as such all data we can access is covered under the Data Protection Act 2018 and the General Data Protection Regulation.


Our free remote support is subject to a fair use policy of 1 hour per month, if this is repeatedly violated, we reserve the right to charge for remote support services at our prevailing charge which is currently £20 inclusive of VAT per session. The User will be informed if the fair use policy has been exceeded so they are aware that any further support services provided during that billing period will incur additional charges.


“This Application” refers to

  • this website, including its subdomains and any other website through which the Owner makes its Service available;
  • the Service;
  • any applications, sample and content files, source code, scripts, instruction sets, or software included as part of the Service, as well as any related documentation;


What the User should know at a glance


  • The Service/this Application is only intended for Non-Business Users.
  • The right of withdrawal on this Application applies to all Users, including those Users that do not qualify as Consumers. The right of withdrawal, also commonly called the right of cancellation in the UK, is consistently referred to as “the right of withdrawal” within this document.







Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.


Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.


Cancellation of Service

Cancellation within the 30-day cancellation period.

You have 30 days during which you can cancel this contract, without any reason.  This period starts the day you complete your order online.  Should you decide to cancel we will refund your (first) payment in full and you will not incur any additional charges.

Your 30-day cancellation period includes the statutory 14-day cancellation period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel the contract please complete the cancellation form https://syncro.support/cancellation or email cancel@syncro.support, telephone 0330 120 0120 or send a letter to our office listed above. You can also cancel this service from your user portal.

Effects of cancellation: we will reimburse you within 14 days from the day you inform us of your decision to cancel. Our software will automatically be removed from your computer within 14 days of your decision to cancel. Any recurring payment plan you have agreed to will be ceased immediately.

Cancellation outside of the 30-day cancellation period.

After the 30-day cancellation period, you can cancel this contract, without any reason. Your contract will end on the last day of your current billing period and any payments due will cease.

To cancel the contract please complete the cancellation form https://syncro.support/cancellation or email cancel@syncro.support, telephone 0330 120 0120 or send a letter to our office listed above. You can also cancel this service from your user portal.

Effects of cancellation: Our software will automatically be removed form your computer within 14 days of your decision to cancel. Any recurring payment plan you have agreed to will be ceased immediately.

Account registration

To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.

Failure to do so will cause unavailability of the Service.


Users are responsible for keeping their login credentials confidential and safe. For this reason,

Users are also required to choose passwords that meet the highest standards of strength permitted by this Application.


Account termination


Users can terminate their account and stop using the Service at any time by doing the following:

  • By using the tools provided for account termination on this Application.
  • By directly contacting the Owner at the contact details provided in this document.


Account suspension and deletion


The Owner reserves the right to suspend or terminate the User’s account at any time and without notice, at the Owner’s sole discretion, in these cases:

  • User has violated these Terms; and/or
  • User’s access or use of this Application may cause injury to the Owner, other Users or third parties; and/or
  • the use of this Application by the User may cause violation of law or regulations; and/or
  • in case of an investigation by legal action or governmental involvement; and/or


The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

Content on this Application

Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.


The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.


Rights regarding content on this Application – All rights reserved


The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.


Access to provided content

Content that Users provide to this Application is made available according to the criteria outlined within this section.


Private content

Private content provided by Users shall stay private and will not be shared with any third parties or accessed by the Owner without the User’s explicit consent.

Users may (and are encouraged to) check on this Application to find details of who can access the content they provide.


Access to external resources

Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.


Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.


Users are solely responsible for making sure that their use of this Application and/or the Service violates no

applicable law, regulations or third-party rights.


Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users are suspected to be in violation of any laws, regulations, third-party rights and/or these Terms, including, but not limited to, by engaging in any of the following activities:


Commercial use restrictions

  • registering or using this Application in order to promote, sell or advertise products or services of any kind in any way;
  • indicating or trying to imply in any manner, that a User stands in a qualified relationship with this Application or that this Application has endorsed the User, the User’s products or services or any third party’s products and services for any purpose;


Software license

Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to this Application are held by the Owner and/or its licensors.


Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, the Owner merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of this Application and the Service offered.


This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Owner’s or its licensors’ sole property.


All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.


Without prejudice to the above, under this license Users may download, install, use and run the software on the permitted number of devices which fulfil the technical requirements specified in the relevant section of this Application.


The Owner reserves the right to release updates, fixes and further developments of this Application and/or its related software and to provide them to Users for free. Users may need to download and install such updates to continue using this Application and/or its related software.


New releases may only be available against payment of a fee.


The User may download, install, use and run the software on one device per license. This is monitored and any additional devices will be charged for.




Paid Products

Some of the Products provided on this Application, as part of the Service, are provided based on payment.


The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.


To purchase Products, the User must register or log into this Application.


Product description

Any changes to price or service will be provided to the customer at least 30 days before the price change and customers will be able to cancel the contract without penalty in this case.


The characteristics of the chosen Product will be outlined during the purchasing process.


Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

  • Users must choose the desired Product and verify their purchase selection.
  • After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.


Order submission

When the User submits an order, the following applies:

  • The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
  • In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
  • Upon submission of the order, Users will receive a receipt confirming that the order has been received.


All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.



Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Application are displayed:

  • including all applicable fees, taxes and costs;


Methods of payment

All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If payment through the available methods fail or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.





Performance of services

The purchased service shall be performed or made available within the timeframe specified on this Application or as communicated before the order submission.


Contract duration



Subscriptions allow Users to receive a Product continuously or regularly over a determined period of time.


Paid subscriptions begin on the day the payment is received by the Owner.


In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.


Termination of open-ended subscriptions


Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document. Terminations shall take effect 30 days after the notice of termination has been received by the Owner.


Terms and conditions applying to extra features


Users that have an active subscription may purchase single extra add-ons or features, described in the relevant section of this Application.

Unless otherwise specified, such extras are subject to the same terms applicable to the main Product, including all provisions of this document.


Common provisions


Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.


Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (e.g. labour actions, infrastructural breakdowns or blackouts etc).


Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.


Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.


Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.


All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.


Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.


Such changes will only affect the relationship with the User for the future.


The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.


The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.


Any change of these Terms shall be communicated in writing no later than one month prior to becoming effective. Should Consumers not accept the modified Terms, they shall have the right to terminate the Agreement without any penalty nor right to claim compensation up to four months following the day on which the modified Terms have become effective.


If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.


Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.


Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.



All communications relating to the use of this Application must be sent using the contact information stated in this document.



Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.


Governing law

Consumers based in England and Wales may bring legal proceedings in connection with these Terms in the English and Welsh courts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or the English courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either the Northern Irish or the English courts.


Dispute resolution


Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.


While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.


The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.


The Owner will process the complaint without undue delay and within 21 days of receiving it.